Cat-approved or your money back.

Buying a cat fountain is a leap of faith. Cats are picky, kitchens are crowded, and shipping a new appliance feels like a commitment. We get it.

If at any point in the first 30 days your cat snubs it, your countertop hates it, or it just isn't right — email us and we'll arrange a return. Refund hits your card within 3–5 business days of us receiving the fountain.

1. Email returns@felineflow.com with your order number.
2. We'll send a prepaid return label within one business day.
3. Pack the fountain (the original box is great, but any sturdy box works).
4. Drop it off — refund processed within 3 business days of arrival.

Every Feline Flow is covered by a 1-year warranty against manufacturing defects. If anything stops working as it should within the first year, we'll replace it free.

• Returns initiated after the 30-day window.
• Damage from drops, pets chewing cords, or use outside normal indoor conditions (these may still be covered under warranty — just ask).
• Consumables like replacement waste tanks once opened, for hygiene reasons.