Talk to a human

We'd love to hear from you (and your cat).

Real people, real cats, real replies. Most messages get a response within one business day — usually faster.

Order help

Need to update your shipping address or check on a fountain that's on its way? Email us with your order number (it's in your confirmation email) and we'll sort it.

Press & partnerships

For press inquiries, wholesale, or collabs, reach us at partners@felineflow.com.

Response times

Monday–Friday: under 1 business day. Weekends and holidays: by the next business day.